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Terms

At GLINTZ, we stand by the quality of our product and aim to make things right if you are not satisfied with your purchase. You can return any product you buy from us for a full refund or exchange within 14 days of purchase. Please note that the product must be returned in its original condition with packaging and packing slip. Delivery charges are non-refundable, except if the item is faulty or has broken in transit.

 

Online Purchases:

 

You can return the items by post.  Please note the following:

  • The items must be in original unused condition
  • Please also send a copy of the packing slip, as this will serve as proof of purchase
  • If the item is faulty or has broken in transit, it will need to be assessed before a refund or exchange is offered.

You can also return the items to our warehouse.  Please note the following:

  • The items must be in original unused condition
  • Please also bring a copy of the packing slip, as this will serve as proof of purchase
  • If the item is faulty or has broken in transit, it will need to be assessed before a refund or exchange is offered.

To arrange for the item to be picked up and sent back to us at our cost, please call our customer services team on 06 838 3851. If you send the item back yourself, you are responsible for the product until it arrives at our warehouse and the courier charges incurred.

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